On 30 March 2026, the FCA announced the introduction of a redress scheme for eligible motor finance customers. For further information and to understand what this means for you, please click here.
At Genesis Finance we take any satisfactory quality complaints very seriously. Please complete the information requested below and then submit your complaint. We will deal with the matter promptly and respond as soon as possible.
We’re in the process of changing our contract hire providers. In order for us to provide you with the correct contract information, please enter your registration number of the vehicle you have the contract hire for below. If you have any question about this please contact us.